Support Options
ExSite Webware comes with the option of full commercial support. If you require service and support guarantees, contact Exware Solutions for information on how to run your sites with full support. As the following chart shows, we take support seriously, offering much more than just a phone number to call when your web site is broken. We provide all of the services that are required to build and maintain your web presence, including design, marketing, hosting, and special integration with 3rd-party databases and services.| Support Feature | GPL Version |
Extended Support |
|---|---|---|
| Online Documentation | yes | yes |
| Support Forums | yes | yes |
| Downloads | yes | yes |
| Training* | no | yes |
| Installation & Configuration* | no | yes |
| Website Conversions** | no | yes |
| Software Updates* | no | yes |
| Emergency Fixes* | no | yes |
| Custom Development** | no | yes |
| Graphic Design** | no | yes |
| 3rd-Party Integration** | no | yes |
| Hosting* | no | yes |
| Email* | no | yes |
| Web Stats* | no | yes |
| Internet Marketing*** | no | yes |
| Data Imports*** | no | yes |
| E-commerce Setup** | no | yes |
| Custom Apache Configurations** | no | yes |
| Server Setup and Configuration** | no | yes |
| Alternative or Custom Licensing** | no | yes |
| 24-hour E-mail and Telephone Support* | no | yes |
| Additional non-GPL plugins and extensions** | no | yes |
** typically quoted on a project basis
*** can be project based or part of monthly support, depending on the details
