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Commercial Support

ExSite Webware comes with the option of full commercial support. If you require service and support guarantees, contact Exware Solutions for information on how to run your sites with full support. As the following chart shows, we take support seriously, offering much more than just a phone number to call when your web site is broken. We provide all of the services that are required to build and maintain your web presence, including design, marketing, hosting, and special integration with 3rd-party databases and services.

Support Feature GPL Version
Extended Support
Online Documentation
yes
yes
Support Forumsyes
yes
Downloads
yes
yes
Training*
no
yes
Installation & Configuration*
no
yes
Website Conversions**
no
yes
Software Updates*
no
yes
Emergency Fixes*
no
yes
Custom Development**
no
yes
Graphic Design**
no
yes
3rd-Party Integration**
no
yes
Hosting*
no
yes
Email*
no
yes
Web Stats*
no
yes
Internet Marketing***
no
yes
Data Imports***
no
yes
E-commerce Setup**
no
yes
Custom Apache Configurations**
no
yes
Server Setup and Configuration**
no
yes
Alternative or Custom Licensing**
no
yes
24-hour E-mail and Telephone Support*
no
yes
Additional non-GPL plugins and extensions**
no
yes
* typically included with monthly support contract
** typically quoted on a project basis
*** can be project based or part of monthly support, depending on the details